Course Overview
This course enables the student to learn about the various functional aspects of a computer service desk technical call coordinator.
Prior Knowledge of students:
Before attending this course the students must be familiar and comfortable with the basic knowledge to work in a system. They should also have an understanding of the basics of an operating system.
CERTIFICATION
The candidate would earn the certificate of Advantage Pro Certification (ADV-010). As a well-known training organization, students carrying Advantage Pro’s certificate get acceptance and have an edge over the others in the industry.
- Customer Service
What is a good customer Service? Performance Standards, Turn Complaints into Opportunities, Handling Complaints, Listening to Customers, Assertiveness and Good Service, Employer’s Expectation Vs the Customer’s Needs, The Customer Wants an Expedite, Points to Remember - Business Writing
Planning, Internal Correspondence, External Correspondence, Personalising, Presenting, Marketing Communications, Checking - Customer Call Handling
Why People Complain, Reasons, Other Reasons, Welcoming Complaints, How People Complain? Communicating with the complainer, Internal Complaints - Customer Orientation
Customer Exists our Business Exists, Service above Self, Foresee Future Problems, Solving Issues Proactively - Material Movement Management
Importance of Materials, Creation of Movement Registers, Customer Accounts, Job Card, Engineer Assignment, Invoicing, Payment - Knowledge Base Creation
Organization Profile, Engineers Profile, Customer Profile, Service Delivery - Customer Database Creation
Customer Profile, Preferences - Call Reporting / Documentation
Why Documentation is essential, Time Management, Turnaround Time, Productivity, Customer Service Improvement Plans 24/7
Advantage Pro – Hardware and Networking Certification Training
Since 1998
Advantage Pro is one of the oldest Hardware and Networking training Centre in the city of Chennai. We have been in the Hardware and Networking training business for more than two decades. All training provided by Advantage Pro acts as a stepping to obtain Global certification. With this experience and exposure, Advantage Pro is well poised to deliver a world-class training experience to all participants.
Certified Faculties
Learning various technologies under the supervision of well trained , experienced and certified trainers of Advantage Pro.
Hands-on Training
Advantage Pro focuses on learning modules with practical examples, live environment and real time projects, skill assessment, periodic practical test and finally multiple mock exams before global certification exam.
Strong Foundation
Experience in producing 50,000 plus students in various internationally acclaimed technology makes Advantage Pro a safe hand for any Technology training be it Red Hat, Microsoft, Star, Cisco or Comptia Certification.
